Reviews
State Farm® Agent Jonathan Ritchie
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Joe Barnett
October 22, 2026
"Monica Ruckman, Jonathan Ritchie's Office Manager, has been great to work with. She is professional, knowledgeable and handles our insurance needs with a positive attitude and gets the job done. Thank you, Monica.
Joe and Susan Barnett"
We responded:
"Thank you so much for the 5-star rating, Joe! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Jonathan Ritchie "
Connie Becker
October 19, 2026
"Monica is amazing - always responsive and helpful whatever my question or need may be. Great agency and service."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Marcia Sprague
October 12, 2026
"Monica was wonderful, helpful, patience and a pleasure to work with"
We responded:
"Thank you so much for your kind review, Marcia! If you need insurance assistance, we are just an email or call away! - Jonathan Ritchie, your State Farm Agent "
Jenn Kurcz
October 12, 2026
"Great service!!"
We responded:
"Jenn, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Gilbert insurance team! - Your State Farm Agent, Jonathan Ritchie "
Hunter Peterson
October 12, 2026
"Jonathan Ritchie always takes care of all my insurance needs. He’s very professional and takes his time with all my questions!"
We responded:
"Thank you so much for your wonderful feedback of us here at Jonathan Ritchie’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Jonathan Ritchie’s Insurance Team "
Frank Harland
October 8, 2026
"Whenever I contact the agency, I get Monica, not an automated answering system. Monica is fantastic. She always has the answers to my questions and, if she doesn't have the answer, she finds it very quickly.
A pleasure to do business with this agency in a world of automation and AI.
Frank Harland"
We responded:
"Thanks so much for the amazing review, Frank! We really appreciate your support here in Gilbert. Just reach out anytime if you need us - we’re here for you. "
Julie Burton
October 6, 2026
"Jon Ritchie has been our insurance agent for over 20 years, he has been nothing but amazing! We've been with State Farm for over 30 years and have nothing bad to say about them, we have always been taken care of!"
We responded:
"Julie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Gilbert. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jonathan Ritchie and Team "
Alicia Rodriguez
August 27, 2026
"My family and i have been with statefarm and this team for years and years now. Love them! Staff is always friendly and willing to help."
We responded:
"Thanks so much for the 5 stars, and for your business with us all these years! We really appreciate your support - it means a lot to all of us here on Jonathan Ritchie’s team. "
Jeff Rankin
August 24, 2026
"Very helpful with explaining policies"
We responded:
"Thank you so much for your wonderful feedback of us here at Jonathan Ritchie’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Jonathan Ritchie’s Insurance Team "
LeeAnne LeBlanc
August 12, 2026
"I had a great experience with Jonathan and State Farm! He was always helpful, professional, and easy to communicate with whenever I had questions about my vehicle insurance.I recently moved from Arizona to Texas and decided to go with a different insurance provider, but I truly appreciate all of the help and great service I received while I was insured through his office. I would definitely recommend Jonathan and his team to anyone looking for friendly and reliable service!"
We responded:
"Thank you for the 5-star review, LeeAnne! We’re proud to serve the Gilbert community and truly appreciate your support. "
Conner Mcbride
August 7, 2026
"Very friendly and easy to talk to. Highly recommend"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Sterling Clevenger
August 7, 2026
"Whenever I call, I am put in contact with a real person who can help me with any questions right then and there."
We responded:
"Hi Sterling, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Gilbert. If you ever need help, we are just a phone call away! - Your State Farm Agent, Jonathan Ritchie "
Susie Jaques
August 6, 2026
"Excellent customer service"
We responded:
"Thanks so much for the fantastic rating, Susie! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Nicole Erickson
August 6, 2026
"Virginia went well beyond above and beyond. This poor woman tolerated all of my changes and questions and happily gave me the insurance that we needed for our cars and I will be forever grateful for her patience and her understanding. I recommend them highly. Thank you so much Virginia for all that you have done!"
We responded:
"Thank you so much for your wonderful review, Nicole! We're so glad to hear that Virginia was so patient and helpful throughout the process. We truly appreciate you trusting our team with your insurance needs, and I'll definitely pass along your kind words to Virginia. Thank you again for choosing State Farm Jonathan Ritchie Agency!"
David
June 19, 2026
"Jon and his staff are great to work with! I have had great experiences with them all and would definitely recommend going to Jon Ritchie for all insurance needs! He's so caring and thoughtful, and looks out for you!"
We responded:
"Thank you for your 5-star review David! My State Farm team and I really appreciate your business and look forward to continuing to serve your insurance needs!"
Ronald Essley
June 17, 2026
"It has been an enjoyable experience working with Monica Ruckman (Office Manager) at Ritchie Ins and Financial Services Inc for more than 4 years.
Monica is knowledgeable and helpful with purchase and maintenance of Rental Dwell Fire/Casualty Ins, Property Liability Ins, and Auto Insurance. Thank you, for the professional services you always provide."
We responded:
"Ronald, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jonathan Ritchie’s Team!"
Evan Bjelland
June 7, 2026
"Jon is a very personable person, straight to the point, & will accomplish pretty much anything you need to be done."
We responded:
"We appreciate your review, Evan. We are so happy that you had such a wonderful experience with State Farm Agent Jonathan Ritchie’s Team here in Gilbert ! "
Brandon Parker
June 7, 2026
"I was able to get covered instantly and efficiently! His staff were so helpful 5 stars!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jonathan Ritchie’s Team. "
Sam Parker
June 7, 2026
"Jon Ritchie goes above and beyond for his clients. I would give him 6 stars if I could! Highly recommend him!"
We responded:
"Thank you so much for the 5-stars, Sam! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Lekina Samnang
June 6, 2026
"Highly recommend going to Jon Ritchie for all your insurance needs! I was referred by a friend and had a smooth experience."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
So Sic
May 28, 2026
"Great experience"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jonathan Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Reese R
May 26, 2026
"UNTRUSTWORTHY & UNORGANIZED.
I obtained an auto quote on May 19 with an agreement that my policy would become effective on May 25 and that I would receive ID cards that day. Based on that information, I canceled my previous auto insurance.
When May 25 arrived and I called to make payment and activate coverage, no one answered because of the holiday and I was redirected to text support. I was then told there were no agents available to complete activation, despite previously being told this would already be set up.
The process felt disorganized and poorly communicated. Customers should not be put in a position where they cancel existing coverage expecting a seamless transition and then find themselves unable to activate their new policy. Based on my experience with this location, I would not recommend.
I ended up switching to GEICO which was even cheaper than State Farm anyway! Additionally, look at all the previous clients of his who were canceled when they actually filed a claim, if you want a policy that has your back and actually has professional & trustworthy staff, look elsewhere!"
We responded:
"Reese, I am extremely sorry to hear how unhappy you are with your interaction with my State Farm team and State Farm's call center. My team and I here at Jonathan Ritchie's State Farm Agency take customer service very seriously and I understand the frustration you must be feeling, and truly apologize for falling short of your expectations. I would appreciate the opportunity to address this issue directly and take the necessary steps to ensure it does not happen again. Please give me a call me directly on my cell phone at 480-628-3102 and allow me the chance to discuss your concerns and find a way to make this right. -- Jonathan Ritchie, State Farm Agent."
P S
May 10, 2026
"Jonathon has been my agent for years and he and his office staff have always been there when we’ve needed them and their claims service is always such an easy and fair process."
We responded:
"Thank you for the fantastic review, P! We are always here to help with your insurance needs here in Gilbert . "
Julia Pacheco
April 10, 2026
"Spoke to Richard on the phone, his customer service was very helpful, professional, good listener and friendly!"
We responded:
"Julia, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Stasia Bowen
December 26, 2025
"Working with Jon Ritchie and his team is always a great experience, which is not something I ever thought I’d say about insurance. Jon is kind, thoughtful, and genuinely cares, and his team is incredibly responsive and easy to work with.
Even when Jon himself is busy, I always feel taken care of and supported. Needing insurance is rarely fun, but they truly make it better. Professional, personable, and reliable from start to finish. Highly recommend."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jonathan Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"