State Farm® Insurance Agent Jonathan Ritchie
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roxie Christopherson
May 31, 2026
5
out of
5
rating by Roxie Christopherson
"Great people!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jonathan Ritchie’s Team. "
Gary Stinson
May 28, 2026
5
out of
5
rating by Gary Stinson
"We have been shopping for auto insurance quotes. We called State Farm and spoke with Virginia. She was very helpful and knowledgeable. Virginia was pleasant and personable to talk to. We received our quote within a short period of time so that we had the information we needed to compare quotes. Our experience with State Farm was great compared to other companies we contacted."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jonathan Ritchie’s Team! We deeply appreciate your kind words here in Gilbert . "
Wayne Moss
May 28, 2026
5
out of
5
rating by Wayne Moss
"Wonderful Customer Service! Virginia was pleasant and friendly."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jonathan Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
So Sic
May 28, 2026
5
out of
5
rating by So Sic
"Great experience"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jonathan Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Reese R
May 26, 2026
1
out of
5
rating by Reese R
"UNTRUSTWORTHY & UNORGANIZED. I obtained an auto quote on May 19 with an agreement that my policy would become effective on May 25 and that I would receive ID cards that day. Based on that information, I canceled my previous auto insurance. When May 25 arrived and I called to make payment and activate coverage, no one answered because of the holiday and I was redirected to text support. I was then told there were no agents available to complete activation, despite previously being told this would already be set up. The process felt disorganized and poorly communicated. Customers should not be put in a position where they cancel existing coverage expecting a seamless transition and then find themselves unable to activate their new policy. Based on my experience with this location, I would not recommend. I ended up switching to GEICO which was even cheaper than State Farm anyway! Additionally, look at all the previous clients of his who were canceled when they actually filed a claim, if you want a policy that has your back and actually has professional & trustworthy staff, look elsewhere!"
We responded:
"Reese, I am extremely sorry to hear how unhappy you are with your interaction with my State Farm team and State Farm's call center. My team and I here at Jonathan Ritchie's State Farm Agency take customer service very seriously and I understand the frustration you must be feeling, and truly apologize for falling short of your expectations. I would appreciate the opportunity to address this issue directly and take the necessary steps to ensure it does not happen again. Please give me a call me directly on my cell phone at 480-628-3102 and allow me the chance to discuss your concerns and find a way to make this right. -- Jonathan Ritchie, State Farm Agent."
P S
May 10, 2026
5
out of
5
rating by P S
"Jonathon has been my agent for years and he and his office staff have always been there when we’ve needed them and their claims service is always such an easy and fair process."
We responded:
"Thank you for the fantastic review, P! We are always here to help with your insurance needs here in Gilbert . "
Julia Pacheco
April 10, 2026
5
out of
5
rating by Julia Pacheco
"Spoke to Richard on the phone, his customer service was very helpful, professional, good listener and friendly!"
We responded:
"Julia, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Stasia Bowen
December 26, 2025
5
out of
5
rating by Stasia Bowen
"Working with Jon Ritchie and his team is always a great experience, which is not something I ever thought I’d say about insurance. Jon is kind, thoughtful, and genuinely cares, and his team is incredibly responsive and easy to work with. Even when Jon himself is busy, I always feel taken care of and supported. Needing insurance is rarely fun, but they truly make it better. Professional, personable, and reliable from start to finish. Highly recommend."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jonathan Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
David
September 19, 2025
5
out of
5
rating by David
"We have been a customer of State Farm Jonathan Ritchies office for over 3 years! What a great agent! He is so accommodating to your needs and is just a great person over all! If you need any kind of insurance, Jon is the one to go to!"
We responded:
"Thank you for your 5-star review David! My State Farm team and I really appreciate your business and look forward to continuing to serve your insurance needs!"
Ty Chesley
September 18, 2025
5
out of
5
rating by Ty Chesley
"Stand up guy, and couldn’t asked for better service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Danielle Medina
September 2, 2025
5
out of
5
rating by Danielle Medina
"Amazing office and staff! Great pricing! Friendly and efficient! Monica is the best!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us, and specifically with Monica. She is great and really tries to go above and beyond for our customers. We appreciate your business, and look forward to continuing to support your insurance needs."
Madame Tee
August 31, 2025
1
out of
5
rating by Madame Tee
"They were closed. Working remote."
We responded:
"We're sorry that when you stopped by the office we were not open. While our office is not open on weekends or holidays, we do have our 24/7 Customer Care Center that answers all our customer calls outside of normal business hours, ready to assist customers with whatever they might need. We value all our customers and their feedback. Please reach out to us directly so we can make it right. "
Roger V
August 9, 2025
5
out of
5
rating by Roger V
"I have every line of my insurance with Jon. Home, 5 cars, desert toys and a boat. He saved me 75% from Farmers on my home insurance. Super knowledgeable, quick to respond, research and communicate. Highly suggest Jon and his agency."
We responded:
"Thank you for your 5-star review Roger! My State Farm team and I really appreciate your business and for the positive feedback. Our customers' satisfaction is our top priority! We look forward to continuing to help you with all your insurance needs. Thank you again for the review."
Annastacia Garrison
August 6, 2025
5
out of
5
rating by Annastacia Garrison
"Monica is always so helpful and responsive to my requests!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Steve Taplin
August 5, 2025
5
out of
5
rating by Steve Taplin
"Jon is the real deal. He’s knowledgeable, responsive, and genuinely cares about getting you the right coverage—not just making a sale. No pressure, no fluff—just solid advice and fast follow-up."
We responded:
"Thank you Steve for taking the time to write such a positive review of my State Farm Office. My Team and I take a lot of pride in striving to provide the best possible customer service to all our clients. If you ever have any questions or need assistance, we’re here to help! "
Joey Grebs
April 26, 2025
5
out of
5
rating by Joey Grebs
"Working with John at State Farm has been one of the best decisions I’ve made when it comes to protecting my family and my assets. From the very beginning, John took the time to truly understand my unique insurance needs, instead of giving me a “one-size-fits-all” policy. He helped me build a personalized insurance plan that covered everything I needed — auto and home insurance while keeping my budget in mind. John was incredibly knowledgeable, patient, and made the entire process easy to understand. He explained the differences between coverages I didn’t even realize I needed and found ways to maximize protection without overspending. Anytime I’ve had a question or needed to make a change, he’s been extremely responsive and professional. It’s rare to find someone who genuinely cares about their clients the way John does. He’s not just selling insurance — he’s making sure you have peace of mind. If you’re looking for an insurance agent who is trustworthy, knowledgeable, and truly has your best interests at heart, I highly recommend reaching out to John at State Farm. You won’t regret it!"
We responded:
"Thank you Joey for your 5-star review! My State Farm team and I appreciate your business and the trust you've placed in us. And we appreciate the referrals!"
Angel Acosta
April 8, 2025
5
out of
5
rating by Angel Acosta
"I can't say enough good things about Jon! From the very first interaction, he made sure I understood all my options and helped me find the best coverage for my needs. Been with him for years and all my friends and family use him as well. He is extremely knowledgeable, patient, and always willing to go the extra mile to make sure I’m taken care of. Jon is quick to respond to any questions or concerns, and I truly appreciate his dedication to providing excellent service. If you’re looking for an insurance agent who truly cares, Jon is your guy!"
We responded:
"Thank you for taking the time to share your thoughts Angel! We sincerely appreciate your business and are glad to know you’re happy with the service my staff and I are providing at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
ben vandermate
October 24, 2024
5
out of
5
rating by ben vandermate
"Fantastic customer service. Won’t go anywhere else for my Insurance needs!"
We responded:
"Thank you so much for your fantastic feedback! We’re delighted to hear that you’re pleased with our customer service. Your loyalty means a lot to us, and we’re honored to be your go-to for all your insurance needs. If you ever need anything, please don’t hesitate to reach out. "
Shawn Jason
October 24, 2024
5
out of
5
rating by Shawn Jason
"Jonathan Ritchie is one of a kind, he’s exactly who you want to handle all of your insurance needs. Customer for life! Thanks Jonathan for all you do for me!"
We responded:
"Thank you so much for your wonderful feedback! Your loyalty and trust in us mean the world, and we’re grateful to have you as a customer for life. We’ll be sure to pass along your kind words to Jonathan. If you ever need anything, please don’t hesitate to reach out. 😊"
Craig Messer
October 2, 2024
5
out of
5
rating by Craig Messer
"State Farm has serviced us for 40+ years in both Iowa and now Arizona. Monica has been so kind and knowledgeable about all aspects of policy and insurance needs when concerns arise. She is indespensible; very organized with a congenial personality, and a valued part of the State Farm team. She is a keeper, Jonathan."
We responded:
"Craig, thank you for your loyalty to State Farm over the past 40+ years! We’re thrilled to hear about your positive experiences in both Iowa and Arizona. Monica’s kindness, knowledge, and organizational skills truly make her an indispensable part of our team. We’re delighted to know that she has been able to assist you with all your policy and insurance needs. Your kind words mean a lot to us, and we’ll be sure to pass along your compliments to Monica."
Sean Okeefe
September 10, 2024
5
out of
5
rating by Sean Okeefe
"Best State Farm Agent in Arizona"
We responded:
"Sean, thank you for taking the time to leave our office a five-star review. We appreciate your business and trusting State Farm with your insurance needs. Please don't hesitate to reach out with any questions or concerns. We are here every step of the way!"
MacKenzie Ruckman
June 19, 2024
5
out of
5
rating by MacKenzie Ruckman
"I always get great service from this office!"
We responded:
"Hi MacKenzie, thank you for the kind words and for trusting State Farm with your insurance needs. We look forward to working with you for many years to come!"
Justine Dusanek
November 21, 2023
5
out of
5
rating by Justine Dusanek
"Jonathan and his entire office are always so responsive and prompt to our requests."
We responded:
"Justine, thank you for the wonderful review!"
brandon Wills
November 7, 2022
5
out of
5
rating by brandon Wills
"Excellent place and staff!!!"
We responded:
"Thank you Brandon for the give star review and kind words. We truly appreciate your support!"
Vince Peralta
April 5, 2022
5
out of
5
rating by Vince Peralta
"I've been with State Farm for many years and have been very happy with their great rates and service. If I have any questions or have a policy change, they get back with me the same day, or first thing the next morning. I'll continue to use State Farm from here on out."